Refund policy
Last updated: June 20, 2025
At RIVR76, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not fully happy with your order, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
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The item must be in the same condition as when received: unworn, unused, with tags, and in its original packaging.
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A receipt or proof of purchase is required.
To start a return, contact us at rivr@rivr76.com. Once your return is approved, we’ll send you a prepaid return shipping label and instructions on how and where to send the package. Certain items such as final sale items, gift cards, or worn/used items may not be eligible for return. Please contact us if you have questions about a specific item.
⚠️ Items sent back without first requesting a return will not be accepted.
Return Address:
RIVR76
2100 Standiford Ave, Suite E12 #415
Modesto, CA 95350
Damages & Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at rivr@rivr76.com so we can evaluate the issue and make it right.
Exchanges
The quickest way to get the item you want is to:
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Request a return for your original item.
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Place a new order once your return is accepted.
European Union Cooling-Off Period
If your order was shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Items must be:
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Unworn or unused
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In original packaging
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Accompanied by proof of purchase
Refunds
We’ll notify you once we’ve received and inspected your return, and confirm if your refund is approved.
If approved:
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You’ll be automatically refunded to your original payment method within 10 business days.
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Please note that your bank or credit card company may take additional time to process and post the refund.
Refunds are typically processed within 10 business days after we approve your return. Please allow an additional 5–7 business days for your bank or credit card provider to post the funds to your account. If it has been more than 15 business days since your refund was approved, contact us at rivr@rivr76.com.